This Refund Policy explains how cancellations, rescheduling, and refunds are handled for bookings made with Four Steps Entertainment. Please read it together with our Terms & Conditions before completing a booking.
1. Overview
Because our sessions are time-slotted and capacity is limited, refunds and changes are subject to the conditions below. The specific window that applies to your booking is shown in your booking confirmation.
2. Cancellations by You
If you wish to change your booking before the booking date, we will do our best to reschedule it, subject to availability. Bookings are non-refundable on the booking date. If you contact the branch before arriving on the booking date, we will do our best to move your booking to the nearest available game slot on another date, subject to availability.
3. Rescheduling
Where availability allows, we are happy to reschedule your session to another date or time at the same branch. Please contact us as early as possible so we can offer the best alternative slot.
4. No-Shows
If you do not arrive for your booked session and have not contacted the branch before your visit, the booking is treated as a No-Show. No-Shows are not eligible for either a refund or a reschedule.
5. Cancellations by Us
In the rare event that we must cancel a session (for example, due to maintenance or safety reasons), we will contact you to offer a reschedule or a full refund of the amount paid.
6. How Refunds Are Processed
Approved refunds are returned using the original payment arrangement and may take a number of business days to appear, depending on your payment method and bank.
7. Contact
To request a cancellation, reschedule, or refund, please contact your selected branch using the phone or WhatsApp details on your booking confirmation, or via our Contact page.